Your Online Account is optimized for use on most mobile phones, making it easy to manage many features, listen to Voicemail messages, pay a past due bill or update personal settings. Download and start using these Vonage® Business Business Cloud or Enterprise apps and plugins today. Vonage Business Communications easily integrates with your mobile devices, web browsers, and business applications to help you be more efficient. Desktop app download for Mac. Desktop app download for PC.
- Vonage Enterprise Mobile Connect Download
- Vonage Mobile Connect Mac Download
- Vonage Mobile Connect Desktop
- Vonage Mobile Connect Download Mac Catalina
- Vonage Business Download
The Next Generation Unified Communications initiative set out to evaluate, select and implement a solution that would unify all or some of the Voice offerings that ISC manages for Penn today. Following an RFP and proof of concept process, ISC chose Vonage as its cloud communications provider. Penn has re-branded this service as PennFlex Phone. It will continue to provide you with the same quality of service you’ve come to expect from PennNet Phone, plus optional enhanced features and functionality including a mobile and desktop app with messaging and audio/video conferencing. Phone numbers will migrate from PennNet Phone to PennFlex Phone through June 30, 2022.
![Windows Windows](/uploads/1/2/6/0/126067066/461119441.png)
We hope this website will provide you with helpful resources to aid in this transition.
Online ordering is disabled until further notice. Please call 0207 993 9000 for assistance, Monday - Sunday 8:00 a.m.
What's new?
- Mobile application. As a licensed PennFlex Phone user, you will have the option to install a mobile application that allows you to make and receive calls from your desktop, tablet and/or smartphone. The app is called MobileConnect for the Enterprise. When you call from this app, you don’t need to reveal your personal cell phone number, callers will see your Penn phone number, even when you are not on campus. As a bonus, you will also have access to features including chat and video conferencing.
- Voicemail transcription. Voicemail Transcription, also known as Visual Voicemail, is a feature that allows for voicemail messages to be transcribed into text that can be sent to a designated email address.
- Physical phones will be replaced with newer Poly phones.
What's different?
- The prefix of 9 is no longer needed when making off-campus calls. In fact, if you dial 9 + number your call will fail.
- While you can still receive voicemail in your e-mail, the number that you use to access your voicemail will change and your voicemail passcode will change.
Service offerings
Physical phone on your desk
- Numbers on phones, just like PennNet Phone standard offering for individuals with voicemail
- Numbers answered on behalf of multiple people on a single phone
- Numbers answered by multiple people on multiple phones
- Common area, classroom, lab, and conference rooms may use a wall phone and/or conference phone and may or may not require a voicemail
A mobile application allows you to use your Penn phone number from your computer or mobile device.
NOTE: This option does not include a physical phone set
NOTE: This option does not include a physical phone set
- Numbers used by those who frequently forward all calls to their cell phone
- Numbers used by frequent travelers, either on campus or off
- Numbers used by those who have a flexible work arrangement
- Users who are happy to use a headset with their computer over a handset to save on space/hardware
This offering includes both phone on your desk and the mobile application
- Individuals who prefer to keep a desk phone
- Individuals who want the flexibility of the mobile client but also need to answer other numbers while at their desk
What to expect:
- ISC is partnering with support providers in the schools and centers to identify which service offerings are the best fit for your organization.
- As part of this initiative, all phones will be replaced with newer models. However, some users may be opted out of having a physical phone if the mobile application meets their business needs.
- Support providers in your School/Center will begin communication with you up to 30 days before your phone number migrates from the PennNet Phone service to the PennFlex Phone service.
- You will be notified of the exact window of time and the date of your migration along with any instructions you need to follow.
- During the cutover window, which is typically 1 hour, your Penn phone number will transition to the new platform. You may experience intermittent connectivity during that one hour window.
- After the cutover window, if you still experience any issues making or receiving calls, you should contact your support provider.
- Only some of your PennNet Phone settings will migrate to PennFlex Phone. See the list below to learn which settings will migrate.
Support provider toolkit
We have prepared a toolkit that outlines the process, tasks, resources, and communication templates available to support providers as they migrate to the new service. You can access the toolkit by visiting https://upenn.box.com/v/PennFlexPhoneMigration.
Settings that will migrate
Configuration settings | Configuration settings that will migrate include:
Note: Your settings are imported approximately 30 days prior to your cutover date |
Settings that won't migrate
Ring Group | Ring groups will not migrate. However, they will transition to similar functionality. Support providers will be notified of who is impacted and will communicate similarly but changed behavior. |
Voicemail messages | Voicemail messages will not migrate. You can download a backup of your PennNet Phone greetings and messages beginning on the day of your cutover. |
Voicemail passcodes | Retrieve your new PennFlex Phone voicemail mailbox passcode from PPS (PennNet Phone Service) web portal on the day of your cutover. Your new voicemail passcode must meet the following requirements on the new platform:
|
PennFlex Phone Handset
The PennFlex Phone service deploys the following handset models from Poly (formerly known as Polycom):
Poly VVX 401
The VVX 401 is the standard phone that will be provided to end-users.
Poly VVX 201
The VVX 201 is the standard wall-mounted phone typically found in common areas, labs, and classrooms.
Conference room phones
Coming soon..
MobileConnect
MobileConnect for the Enterprise is an application that 'hides' your personal mobile number, and instead callers see your Penn phone number. Follow the instructions below to install MobileConnect on your mobile device, desktop and Mac.
- Download MobileConnect for Vonage Enterprise from the Vonage Downloads page or locate and download the Vonage Enterprise app from your mobile device’s app store (iPhone App Store, or Google Play for Android). NOTE: You must have system permissions to install/uninstall applications on your device.
- Once the app is installed, if prompted, Accept the terms and conditions of the EULA.
- In the Username field, enter your [email protected]. If you see the Cluster field, please click on that field and select Production. NOTE: Only one phone number can be associated with a PennKey.
- Click Continue to be redirected to WebLogin single sign-on (SSO).
- You may be prompted to Allow the app to access your personal contacts, to take pictures and record video, or to access media on your device, make and manage phone calls or to access the device’s location. Select Allow. NOTE: If you do not allow them initially, and you are required to use them for later functionality, you will be prompted again.
- On your mobile device, enter or confirm your cell phone number. This is required.
- Download MobileConnect for Vonage Enterprise from the Vonage Downloads page. NOTE: You must have system permissions to install/uninstall applications on your device.
- Once the application is installed, if prompted, Accept the terms and conditions of the EULA.
- In the Username field, enter your [email protected]. If you see the Cluster field, please click on that field and select Production. NOTE: Only one phone number can be associated with a PennKey.
- Click Continue to be redirected to WebLogin single sign-on (SSO).
- You may be prompted to allow other apps on your computer to integrate with the MobileConnect app. This is optional and can be configured later as well.
- Once you log in to the application, the default screen is the Messages window.
- The prefix of 9 is no longer needed when making off-campus calls. In fact, if you dial 9 + number your call will fail.
- 5-digit dialing will still work.
- To make a phone call using a mobile device or smartphone, tap the top left menu bar and select Dialpad.
- To make a phone call using a desktop or laptop computer, select the Dialpad icon from the left menu bar:
Note:Not all features described in the MobileConnect User's Guide may be available.
Enterprise portal
The portal is accessible using a web browser and allows individual users to configure settings. It also allows administrators to configure settings, permissions, and security for a group, department, or individual user. This is the replacement for PPS.
- PennKey-based Single Sign-on (SSO) will be available for the enterprise portal for individual users in Q3 CY2020. Until then, we recommend making changes using the mobile app.
- PennKey-based Single Sign-on (SSO) will be available for the enterprise portal for administrators in CY2021. If requested, early adopter administrators will be provided local accounts.
Local admins can access the enterprise portal by visiting https://myvoice.vonage.com.
Check your voicemail
From your PennFlex Phone: Press Messages button or dial 99999, then #.
From another PennFlex Phone: Dial 8-6423 from another phone, enter mailbox ID, enter the passcode, then #.
From non-Penn Phone: Dial 215-898-6423 from a non-Penn phone, enter mailbox ID, enter the passcode, then #.
From the MobileConnect Desktop application: Select Call History icon on the left menu bar, then select the Voicemail tab
From the MobileConnect application from your smartphone or mobile device: Select dialer icon from the top menu, click and hold 1, then select Internet Call (VoIP)
Change voicemail passcode
You can change your PennFlex Phone voicemail passcode using the following methods:
From your PennFlex Phone: Press messages button or dial 99999, then #. Press 8 to set a new passcode.
From another PennFlex Phone: Dial 86423, enter the mailbox ID, enter the passcode, then #. Press 8 to set a new passcode.
From non-Penn phone: Dial 215-898-6423, enter the mailbox ID, enter the passcode, then #. Press 8 to set a new passcode.
From the MobileConnect Desktop application: Select the 'Calls' menu from the top, 'Voicemail', then 'Call'. Press 8 to set a new passcode.
From the MobileConnect Desktop application: Select Call History icon on the left menu bar, then select the Voicemail tab. Press 8 to set a new passcode.
From the MobileConnect application from your smartphone or mobile device: Click on the 3 dots in the upper right corner and choose 'Call Voicemail' Press 8 to set a new passcode.
From the MobileConnect application from your smartphone or mobile device: Select the dialer icon from the top menu, click and hold 1, then select Internet Call (VoIP). Press 8 to set a new passcode.
Enterprise portal
The enterprise portal is a dashboard, accessible via the web, that allows an end user to configure personal settings.
Access to the enterprise portal is expected to be available in September 2020. Early Adopters of the Service will need to use the app to configure settings or contact their local support provider.
Features
Blind Transfer - Transfer a call to a recipient without announcing it first
Consulted Transfer - A consulted transfer is performed when you announce the call to the recipient prior to transferring the call
Emergency dialing
On campus from PennFlex Phone | 511 |
Off campus from PennFlex Phone MobileConnect App | 511 |
On campus from traditional phone | 511 |
On campus from PennNet Phone | 511 |
Off campus | 215-573-3333 |
On campus from PennFlex Phone | 911 |
Off campus from PennFlex Phone MobileConnect | 911 |
On campus from traditional phone | 911 or 9 + 911 |
On campus form PennNet Phone | 911 or 9 + 911 |
Off campus | 911 |
PennFlex Phone 911/511 service notice
PennFlex Phone 911/511 emergency calling services will not be available if:
- There is a power outage resulting in loss of power to the PennFlex Phone set
- There is a network outage resulting in loss of network connectivity to the PennFlex Phone set or Mobile Connect Client
- You move your PennFlex Phone set to a location other than the Registered Location on file with the University of Pennsylvania. To register a new location, please contact your Telephone Support Provider (TSP).
- If PennFlex Phone is out of service, use another phone to dial 911/511 or dial (215) 573-3333
- The handsets distributed for PennNet Phone Service come equipped with a 911/511 Service Notice label. Do not remove this label from your handset.
SUMMARY | DESCRIPTION | DATE REPORTED | STATUS |
---|---|---|---|
MobileConnect installation error with macOS Catalina | When installing MobileConnect with macOS Catalina, users receive an error when attempting to install the application. Error: 'MobileConnect' can't be opened because Apple cannot check it for malicious software | 3/25/2020 | Workaround: Finish the MobileConnect Installation by going to System Preferences -> Security & Privacy -> General, and click 'allow' |
Unable to login to MobileConnect from outside network | When attempting to log in to MobileConnect from a home or personal network, or another network outside of PennNet, some users receive an error stating that the login server cannot be found or connected to. The cause tends to be an issue with the configuration of the network the user is connected to, but specific configuration issues vary. | 4/14/2020 | Troubleshooting & Workaround: Connect using the Global Connect VPN tool. If the issue is caused by the configuration of the local network, connecting to the University's VPN will allow the user to bypass their network configuration and login successfully. This is a workaround, and the user's network configuration should be explored to ultimately resolve the issue, but they will be able to use MobileConnect while connected to the University's VPN in the meantime. Global Connect VPN: https://vpn.upenn.edu/ |
MobileConnect for Desktop: conference calling feature not working. | Conference calling via the 'Merge' function isn't working as documented in this video. | 4/27/2020 | Resolved: Conference calling via the 'Merge' function now works as documented in this video. |
MobileConnect cannot make or receive calls via RDP | When running the MobileConnect desktop client on a machine that you are connected to via RDP, the client will not be able to find your audio devices, and will not be able to make or receive calls. | 4/29/2020 | Solution: On your native machine, open Remote Desktop, select the PC you are connecting to, and navigate to Edit -> Devices & Audio. Make sure the Microphone checkbox is selected. Once this is done, you will need to reboot Mobile Connect on your RDP connected PC. |
MobileConnect: 'You’ve entered an incorrect username or password' error. | When logging to MobileClient and get this error: 'You’ve entered an incorrect username or password.” This means that you didn't use SSO and you're trying to login with a username/password instead. | 5/12/2020 | Solution: Try this edit on the soft client: 1) Click the gear on the bottom-right 2) Choose 'Edit Login Info' 3) Enter [email protected] and save You should be redirected to the SSO page when hitting the login. |
MobileConnect for Desktop: Cannot clear Call history from MobileConnect desktop client | Call history cannot be cleared directly from MobileConnect Desktop client. | 6/9/2020 | Solution: Call history will need to be cleared in the Vonage portal. Please contact Client Care at http://supportcenter.upenn.edu, [email protected], or 215-898-1000. |
Voicemail configuration | The user is unable to retrieve voicemail messages when dialing the voicemail system. | 6/9/2020 | The settings in the screenshot provided (showing 'Use Unified Messaging' and 'Use Phone Message Waiting Indicator' both checked) are the general default settings when a new user is created. If you change the default to 'Forward it to this email address' and then fill in an address, there is no 'mailbox' created, the system simply sends a sound file to the email address. If this option is selected, the voicemail messages will not be stored on the UC devices or on the desktop phone. They will be sent to the email address indicated. |
You don’t need to wait until your campus number is migrated to the PennFlex Phone platform. In response to COVID-19 pandemic, ISC is able to offer a limited number of licenses for PennFlex Phone App to remote workers. Users will receive a temporary phone number and access to the MobileConnect App.
Example use cases for Early Access:
- Users who need cell/personal phone number hidden.
- Support Providers who wish to gain familiarity with the new service in preparation for supporting end users in upcoming migrations.
Support providers can request access on behalf of their users by e-mailing [email protected] and providing the following information:
School/Center | Department | First Name | Last Name | PennKey | Individual's 10 digit PennNet Phone number |
To report any issues, support providers should contact ISC Client Care.
This page lists guidelines regarding the use of headsets with PennFlex Phone. Using a headset is optional and headsets are not included as part of the service.
PennFlex Phone App – Vonage Enterprise for the iOS/Android
- You may prefer to use a Bluetooth headset with a microphone for handsfree calls while using your mobile device.
- Apple provides instructions for connecting Bluetooth devices to their mobile devices.
- Android mobile devices are also capable of supporting Bluetooth headsets.
PennFlex Phone App – Vonage MobileConnect for Windows/macOS
Vonage Enterprise Mobile Connect Download
The MobileConnect for the Windows/macOS will allow you to make calls from your desktop computer or laptop. In the case of a desktop computer, you would require a headset with a microphone. In the case of a laptop, this may be optional, depending on your make/model or your preferences.
Note: Most laptops are equipped with speakers and built-in microphones. When using a laptop to place or receive calls, or participate in any kind of teleconference or video conference, you may wish to use a headset with a microphone to improve the call quality. Laptop microphones are prone to picking up ambient noise, while a laptop's speaker output can sometimes cause an 'echo' effect. Your results may vary, but for the best experience, we recommend utilizing a headset with a microphone.
Depending on the ports available and the capability of your computer, you may require a USB headset or may be able to use an analog headset. Some computers are equipped with both a 1/8' 'mini' headphone and a mic jack, while others, especially newer Dell OptiPlex systems, may be equipped with a 'combo' jack. Dell offers some analog headsets that are compatible with these systems, but these are also available from other vendors.
Vonage lists supported headsets, but any capable headset with mic should do. We recommend testing a single unit prior to purchasing a large amount of devices.
PennFlex Phone Handset
Polycom and Plantronics have combined to form 'Poly'. Their recommendations for the VVX 401 and other phones are in a supplemental PDF.
Vonage primarily supports and deploys the Poly VVX 401 phone. The VVX 401 supports all the analog headsets supported by the SoundPoints so if you already have a SoundPoint compatible headset there is no need to buy a new USB headset.
The VVX 401 supports USB headsets and those that are officially supported by Poly are few and expensive. Many generic USB headsets work, however.
- Generic USB audio/mic adaptors also seem to work if you have analog headsets.
- There are wired and wireless variants of USB as well as QD/RJ9 headsets.
You can email ISC Client Care if you've tested a non-listed headset.
Which headset to get for the VVX 401?
You could get one of the officially supported Poly headsets, whether it's USB or analog, but they're pricey.
The cheapest option is to buy these two items:
- A generic PC headset with two 3.5mm plugs for audio & mic (cheap ones are $10)
- A USB to 'two 3.5mm jacks' adapter like the Sabrent AU-MMSA ($7, tested by ISC)
- Please see the 'USB Adapters' compatibility chart below.
The easiest option may be to purchase a generic USB headset. Please see the 'USB Headsets (audio + mic)' compatibility chart below on what to buy. The bookstore/Computer-Connection may have the 'Koss CS100 USB' in stock.
You may try it out and see if it works. Please send the results to the NextGenUC team.
All you need is a USB to two 3.5mm jacks adapter like the Sabrent AU-MMSA ($7, tested by ISC)
If you have a smartphone headset with a 4-pin, 3.5mm plug (they have 3 solid lines on the jack) you can combine two adapters to connect it to the VVX 401:
- A USB to two 3.5mm jacks adapter like the Sabrent AU-MMSA ($7, tested by ISC)
- A USB 3.5mm 4-pin jack to two 3-pin plugs splitter like the UGREEN Splitter ($7, tested by ISC)
There may be USB to 3.5mm 4-pin jack USB adapter out there that works, but we have not tested any.
You would need to find a USB to 4-pin 2.5mm jack adapter. We've tested the 'USB Adapter-50' adapter that comes with the Plantronics MX500 series, but we do not see it on sale standalone.
Alternatively, you could try a 4-pin 3.5mm to 4-pin 2.5mm adapter after buying the adapters mentioned above, but that's a lot of adapters so there may be connection or noise issues.
All RJ9 headsets previously supported on the Polycom SoundPoints still work with the VVX 401 natively, so you do not need a USB adapter. Some RJ9 headsets are made for non-Polycom phones so you may need analog adapters.
You may choose between a QD to RJ9 adapter or a QD to a USB adapter. Download urdu fonts for mac.
Poly phones do not support Bluetooth headsets natively. Using a USB Bluetooth adapter for PCs will not work because the handset doesn't have Bluetooth drivers or have software capability to pair with your headset. There are some USB Bluetooth adaptors that have built-in emulation of USB audio devices and pair with them outside of the phone, so they may work, but ISC has not tested any.
Compatibility Chart for the VVX 401
Maker | Model | Type | VVX 401 Compatible | Tester | Polycom Supported |
Jabra | Pro 9465-Duo | Wireless with USB base station | Yes | Polycom | Yes |
Jabra | Pro 9470 | Wireless with USB base station | Yes | Polycom | Yes |
Koss | SB-45 USB | Wired USB | Yes | ISC | No |
Koss | CS100 USB | Wired USB | Yes | ISC | No |
Logitech | A-0205C | Wired USB(discontinued) | Yes | ISC | No |
Logitech | USB H570e | Wired USB with Talk/Hangup button | No (high noise) | ISC | No |
Plantronics | MX500i | USB adapter + 2.5mm analog, monaural earpiece | Yes | ISC | No |
Plantronics | Voyager Pro | Bluetooth with USB dongle | Yes | Polycom | Yes |
USB Adapters allow you to plug-in non-USB headsets. Be sure to get the USB adapters that's right for your headset and be sure that the adapter supports both audio and mic.
Vonage Mobile Connect Mac Download
Maker | Model | Type | VVX 401 Compatible | Tester | Polycom Supported |
Logitech | Sound Blaster X-Fi Surround 5.1 Pro | USB to 3.5mm single-jacks, RCA, Optical | No | ISC | No |
Plantronics | USB Adapter-50 | USB to 2.5mm monaural multi-jack | Yes | ISC | No |
Plantronics | BT300-M(Part of Voyager Pro) | USB to Bluetooth | Yes, with Voyager Pro | Polycom | Yes, with Voyager Pro |
Sabrent | AU-MMSA | USB to 3.5mm single jacks | Yes | ISC | No |
Answers to frequently asked questions are listed below
Yes. When initially authenticating to the MobileConnect app with SSO, you can activate a 'Trust this browser' checkbox in the login screen to avoid having to re-enter credentials for 30 days. However, this is not permanent. MobileConnect adheres to the current Penn WebLogin policy which mandates a 30 day expiration. This can impact immediate access to MobileConnect on the mobile device. Although some mobile operating systems do a better job at informing you when you need to reauthenticate, it's important to monitor your login status on MobileConnect. You may have to re-login if you reboot your mobile device as well. Calls go directly to voicemail if the app is not authenticated, so we recommend checking the app's authentication/login occasionally, especially if you don't frequently use MobileConnect.
All prices include VAT unless otherwise stated. https://trafficentrancement154.weebly.com/japanese-kanji-font-download-mac.html.
Unlimited and inclusive calling applies to UK landline numbers starting with 01, 02, and 03, UK mobiles on all major UK mobile networks (Vodafone, O2, EE, Three, Virgin Mobile (EE), Asda Mobile (EE) and Tesco Mobile (O2)) and international geographic landline numbers and mobiles where specified.
A call set up fee (CSF) may apply to calls outside your call plan. Calls outside your call plan are billed per minute, part minutes are billed as whole minutes and are rounded to the nearest whole penny. Calls to service numbers are charged at the advertised service charge plus an access charge. Details of access charges and CSF can be found on our rates page or by calling our call centre on 0207 993 9000.
Any minutes used on mobile, tablet or desktop applications (including Extensions) form part of your call plan and will count towards your total usage.
Vonage Mobile Connect Desktop
Early termination charges and disconnection fees may apply. Broadband required. View our full terms of service here. You can also view our cookies policy here.
Price comparison is for prices correct on 3/11/2016 with Vonage Talk Plan; BT Unlimited Weekend Call Plan, Calling Features Pack, Standard BT Line Rental, Standard Daytime Pricing, Standard International Per Minute Pricing, Individual Feature Pricing and Standard Installation Charges; TalkTalk UK Evening & Weekend, Standard Line Rental, Standard Daytime & International Pricing, Individual Value Features, Standard Installation; Sky Pay As You Talk, Standard Sky Line Rental, Standard Daytime Pricing, Standard International Per Minute Pricing, Standard Installation Charges. Skype Pay As You Go Service. Prices are exclusive of VAT at 20% unless stated otherwise.
Vonage Mobile Connect Download Mac Catalina
Savings based on Vonage Customer Survey of 198 business customers, June 2014.
Vonage Business Download
© 2020 Vonage